Back in mid-April I wrote a favorable post about Kel-Tec customer service. I found myself in need of a magazine catch for my Sub2000 rifle and contacted customer service, inquiring as to how I could buy the replacement magazine catch. Until somewhat recently, the item had been available for purchase in the Kel-Tec website store. For some reason it is no longer listed in the store, so I made contact with Kel-Tec through their website email.
I received a prompt reply stating that the magazine catch would be mailed to me at no charge. I thought this was great service, and wrote a blog post to that effect. I think I was premature in lauding Kel-Tec's service.
On April 20, 2011 I received an envelope from Kel-Tec. It contained a pair of front sights for a pistol. Not what I requested. I sent a follow up email to Kel-Tec and received a reply that the magazine catch would be mailed to me. So I waited. Two weeks after that I sent a follow-up email to Kel-Tec stating that I had not received the magazine catch. I received a reply stating that the magazine catch had been mailed to me, but another one would be sent out. That was on May 4, 2011.
Yesterday I decided that I was tired of playing the email game and sent a letter explaining my wait and offering to purchase the magazine catch. I also sent a check to cover about twice the cost of the part (from my recollection) and postage. I hope that I actually get the part I need.
I have owned a number of their firearms over the years and have generally been satisfied with the quality for the price paid. I am not so sure now about their customer service. I still like my Kel-Tecs and have no plans on selling any of them, and I am not discouraging anyone from buying Kel-Tec. I do think that I will make a list of any parts I might need in the future and prospectively place my orders for those parts.
I will post an update when and if I get the part I ordered.
I like to give credit where credit it due, and to spread the word when I find a vendor who gives excellent service with great prices.
Greg Cote, LLC is a vendor that I highly recommend for gun magazines. Their website is http://www.gregcotellc.com/ . In the past couple of months I have made two purchases from them and I am very happy with the service I received.
Greg Cote does not have a large selection, but it appears that they only sell quality items. No ProMag, National Magazines, or other lower quality merchandise. I have purchased a number of Mec Gar pistol magazines from them for various firearms that I own.
The positives, aside from quality merchandise, are low prices, flat rate shipping of $5.99, excellent communication and super fast shipping. On my last order, which was this past Monday, I placed my order in the morning, then immediately received an email confirmation. Within a couple of hours I had an email telling me that my order had been shipped. My package arrived in Wednesday's mail. Across the country from Maryland to Eastern Washington in two days, that is outstanding.
Another bonus of sorts: If Greg Cote does not have it in stock, you cannot order it. None of this backorder nonsense when you are ordering something that you need. (We all need more gun magazines, right?)