I like to compliment good service wherever I encounter it, since it is becoming the exception rather than the rule these days.
I needed a replacement magazine catch for my Kel-Tec rifle, so I looked on the Kel-Tec website store for the part. It was not listed, which was perplexing because I could have sworn that Kel-Tec sold just about every part to their firearms (except those requiring an FFL) in their web store.
I clicked on the tab to contact Kel-Tec, and sent them a message asking how I could get the magazine catch. The site said that it would take two to three days for them to get back to me. That was Wednesday evening. Thursday morning I had an email from Kel-Tec stating that they would mail me the part FOR FREE if I would just provide them with my address. I replied with my address, and in about an hour I received another email from Kel-Tec stating that the part was in the mail.
Kel-Tec did not even ask me where I purchased the rifle, the serial number, or for a copy of my receipt. No questions, just good service.
Makes we want to buy another Kel-Tec. Maybe that nifty PMR-30 .22 Mag semi-auto pistol.
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